To: Members and Supporters:
Iowa will soon have a new form of managed care or HMOs. The new Federal health reform law, the Patient Protection and Affordability Act (PPACA), contains many policies for delivery system reform. Accountable Care Organizations (ACOs) is one of many policies for reforming payment. Under ACO's providers are held accountable for total spending and quality of care for a defined population. ACOs would consist of primary care physicians, specialists, and at least one hospital.
ACOs "Done Right" have promise for improved quality and affordability. The attached identifies four big issues:
Transparency and full public disclosure are essential for the success of ACOs to serve in the best interest of patients, consumers, and purchasers.
Lansky ACO Intro 5-25-10The Iowa Healthcare Collaborative (IHC) is advising Iowa hospitals not to respond to the Leapfrog Group annual hospital patient safety survey. Four points are listed in the IHC position. We shared this information with The Leapfrog Group who assisted us in preparing this response. Below please find each of IHC’s four points followed by our combined response in italics.
The Iowa Health Collaborative has significant reservations about the value of Iowans of reliance on proprietary surveys or quality measurement tools, such as Leapfrog. It therefore does not endorse such proprietary products. IHC and Iowa hospitals’ experience with TMIT, the precursor to the Leapfrog survey, leaves significant hospital to hospital scoring reliability questions, which, in our view, dramatically weakens validity and usefulness of the Leapfrog data.
First, the Leapfrog Group is a not-for-profit patient safety advocacy organization sponsored by employers and healthcare purchasers, and is not proprietary. The Leapfrog Hospital Survey materials are transparent to all users and consumers and the survey is offered to hospitals at no charge. The results of the survey are made available to all website users and we never charge for consulting or other activities related to the survey.
Second, the Leapfrog Group treats TMIT as it does other experts from across the country. We do not provide financial support to them, nor do we endorse their services. We have been the recipient of materials from them, as we have from other research entities.
IHC endorses the National Quality Forum’s 30 Safe Practices and prefers to focus on evidence-based metrics that promote quality and safety improvement.
We respect your preference. However, your customers are asking for this public reporting and greater accountability. There is growing consensus in Iowa and nationally that driving health care improvement will be: (1) consumers using performance information to choose providers and treatments, (2) purchasers building performance expectations into their contracts and benefit designs, and (3) providers acting on their desire to improve, supported with better information.
The Leapfrog Group includes 13 of the Safe Practices in its survey, but urges healthcare providers to address all 30 in their quality improvement activities. Originally, the Leapfrog Group had included all the safe practices in our survey, but feedback from hospitals regarding the burden of reporting resulted in reducing the number to 13.
Consumers are increasingly gaining access to better, reliable, quantifiable data describing healthcare provider performance. The IHC reports publicly on CMS measures, AHRQ and through the HAI Reporting Initiatives.
We would not expect Leapfrog data to serve as a substitute for the quality reporting of collaborative entities like Iowa’s, but Leapfrog is an important supplement since it measures issues of direct concern to consumers and purchasers. For example, to address this same issue, the Wisconsin Healthcare Collaborative includes Leapfrog measures in its reporting. (Note: The measures the IHC mention such as CMS are already in the public domain. Thus, IHC is reproducing this publicly available data.)
The IHC has become an unprecedented focus of engagement of Iowa’s healthcare provider community in initiatives to improve the quality and safety within our healthcare delivery system. It has accomplished this by involving providers in the selection of evidence-based metrics with the goals of public transparency, statewide quality and safety measurement, and improvement. Iowa’s healthcare providers are already very engaged in patient safety and quality improvements as evidenced by the work of the Collaborative.
It is disappointing that IHC is not interested in responding to Leapfrog, the consensus quality evaluation tool used by consumers, employers and purchasers nationally and within Iowa. As a participant in the IHC, you may want to encourage Iowa hospitals to reconsider their approach. According to a significant body of peer-reviewed literature, hospitals that report to Leapfrog are higher quality, and those that decline to report tend to have higher mortality rates. Declining to respond to purchaser requests for Leapfrog data thus sends messages we are sure are unintentional: an implication quality may not be competitive, and a message of disregard to employers and consumers.
Our intention in this document is to clarify the issues so we hope that all Iowans take this in the spirit of open and candid dialogue. The Leapfrog Group is intended to serve as a constructive tool and is used by many hospitals not only as a means of responding to the inquiries of consumers and purchasers, but also as a quality improvement instrument that Leapfrog believes--and many thought leaders concur-- is second to none. We would be glad to put interested persons in touch with any of the hospitals that gave The Leapfrog this feedback. The IHBA and HPCI hope to see Iowa hospitals more present on the state and national healthcare quality reporting landscape in the future.
Dear Dr. Newton:
The work of the Iowa e-Health Project is very important. Thank you for your leadership. The use of health information technology (HIT) holds much promise to improve health care while driving out cost and increasing quality and transparency. It may be as revolutionary or more so in health as information technology has been in the banking and finance industry.
As you know there is now a major push underway across the U.S. to deploy this technology triggered by the American Recovery and Reinvestment Act. National health reform, in all of its current options, contains emphasis on HIT as well. With such a major push to deploy the technology, there is a risk of overlooking a key piece of the overall strategy. Standardization is much easier to achieve at the onset of a technological shift than later when there are many installed systems in place that require retrofitting.
Health information technology has many dimensions in terms of its promise for improvement as well as in its application. While the initial application may be through health care providers, it is very important to involve all major stakeholders from the beginning and to create a vision with goals that encompass the full potential and use of health information technology.
Given the above, we want to communicate important priorities and issues we have determined so far as representatives of Iowa consumers and purchasers. While the initial focus is rightly on health providers and their systems, it is essential that all dimensions and interests be included in the planning process now and as deployment moves forward.
From our research there are three dimensions of HIT necessary in order to unlock its potential and all three should be planned for now as Iowa moves forward:
In addition, we want to point out the following key priorities/issues:
We encourage and recommend that the State of Iowa include theses dimensions and priorities as the State Plan is updated and in the work of the e-Health Project. We stand ready to be of assistance.
The most recent two consumers’ health guides produced by IHBA and HPCI are now on the Consumers Union website under “Research and Reports”.
The Iowa Health Buyers Alliance (IHBA) uses data from various public sources to produce Iowa reports of health care provider quality, patient safety and cost/efficiency... Data sources include the Center for Medicare and Medicaid Services (CMS), the Joint Commission on Accreditation of Health Care Organizations, The Leapfrog Group, AHRQ, and the Dartmouth Atlas of Health Care. Various reported and guides are prepared by IHBA based upon this data. The primary audiences for these reports are consumers, patients and their families as well as public and private employers.
Consumer Health Guide Series
"Ask Your Doctor" Cards
The Guides and Cards are made available to members, employers, unions and others for use on their intranet sites, lunch and learn sessions and in other ways.
The Wisconsin Collaborative for Healthcare Quality recently updated its hospital performance results based on data from the Centers for Medicare and Medicaid Services (CMS), The Leapfrog Group, and the Joint Commission for heart care and pneumonia. This is an excellent example of meaningful information to enable better consumer and provider decision-making. Iowa should follow their lead.
To view the updated hospital performance results, click here and look for the measures that are labeled "Updated".
The Cedar Rapids Gazette 01/11/2009, Page A06
Hospitals Should Report to the Public
By Garth Bowen
Congratulations to St.Luke's Hospital and its team of nurses, doctors and other staff for recently being recognized as one of 13 "highest value" hospitals in the nation. More than 1,200 hospitals were reviewed in the annual Leapfrog Hospital Survey. This achievement is especially important for consumers, patients and their families, as well as purchasers. It is based upon high quality and efficient use of resources. The award was presented by The Leapfrog Group, a national independent organization of employers and consumers.
Consumers and purchasers are demanding quality and cost effectiveness. St. Luke's demonstrates that it is possible to deliver quality health care and keep costs lower by using expensive health care resources efficiently. We think other Iowa hospitals might be doing well too, but we can't tell since most have chosen not to publicly report to The Leapfrog Group.
The Leapfrog Group is the first national quality organization to evaluate and identify hospitals that provide excellent quality and at the same time demonstrate appropriate uses of resources for specific procedures. The hospitals were designated "highest value" based on efficiency scores — a combination of their quality and resource utilization scores — for coronary artery bypass graft, percutaneous coronary interventions, treatment of acute myocardial infarction and pneumonia care.
The Leapfrog Group focuses on patient safety, informing choice, rewarding excellence and getting health care right. It was founded in 2000 by the Business Roundtable and is supported by its members, the Robert Wood Johnson Foundation, The Commonwealth Fund, the U.S. Agency for Healthcare Research and Quality and other sources.
As a regional rollout leader for The Leapfrog Group, the Iowa Health Buyers Alliance invited 41 greater Iowa hospitals to publicly report their quality and patient safety information.
So far, 10 have reported. In addition to St. Luke's, others reporting are Genesis Medical Center in Davenport; Mayo Clinic Rochester-St Mary's, Rochester, Minn.; Mayo Clinic Rochester; Methodist, Rochester, Minn; Olmsted Medical Center Hospital in Rochester, Minn.; Austin Medical Center in Austin, Minn.; Gunderson Lutheran Medical Center in La Crosse, Wis.; and the University of Wisconsin Hospitals and Clinics in Madison. Wis.
Area hospitals that so far have declined to report their quality and safety scores include Cedar Rapids Mercy, the University of Iowa Hospitals and Clinics, Mercy Iowa City and three hospitals in Waterloo/Cedar Falls: Allen Hospital, Covenant Medical Center and Sartori Memorial Hospital. They should be encour aged to report to the customers and community they serve.
There are four Leapfrog Leaps in hospital quality, safety and affordability. First, computer physician order entry. It has been shown to reduce serious prescribing errors in hospitals by more than 50 percent.
Second, evidence-based hospital referral. By referring patients needing certain complex medical procedures to hospitals offering the best survival odds, research indicates that a patient's risk of dying could be reduced by 40 percent.
Third, intensive care unit physician staffing. Staffing intensive care units with doctors who have special training in critical care medicine has shown to reduce the risk of patients dying in the ICU by 40 percent.
Fourth, national quality forum — 30 safe practices that, if utilized, would reduce the risk of harm.
Consumers, patients and their families can view the quality results by individual hospital for each of the 1,220 or so hospitals reporting by going to www.leapfroggroup and clicking on "for consumers." Click one more time and you can compare hospital performance by city, state, zip code or by hospital.
Become an educated and informed consumer on where to get your care. Quality does matter. There is variation in quality, outcomes of care and mortality between hospitals.
Also, encourage your hospital to publicly report its quality scores to The Leapfrog Group so it can be compared with other hospitals in the area and region. The time has come.
Garth Bowen of Cedar Rapids is a member of the United Steelworkers International Union and is labor chair of the Iowa Health Buyers Alliance ( www.ihbaonline.org ), an association of health care customers (consumers and purchasers) for a patient-centered health system, improved quality, wellness and increased transparency and public disclosure.
One of Nation's "HIGHEST VALUE" Hospitals
Leapfrog Highest Value Hospital Awards will be presented at the Leapfrog Annual Meeting, at the Palomar Hotel in Washington, DC, December 12, 2008. The award is sponsored by Aetna, CIGNA, and Wellpoint.
The Leapfrog Group uses its members' collective leverage to initiate breakthrough improvements in the safety, quality, and affordability of health care for Americans. The Leapfrog Group was founded in November 2000 by the Business Roundtable and is supported by its members, the Robert Wood Johnson Foundation, The Commonwealth Fund, the Agency for Healthcare Research and Quality and other sources.
The Iowa Health Buyers Alliance (IHBA) and the Health Policy Corporation of Iowa (HPCI) are the Leapfrog Group Regional Rollout Leaders for greater Iowa. IHBA is an association of health care customers (consumers and purchasers) working together for a patient centered health system, improved quality, wellness, and increased transparency and disclosure. The HPCI, formed in 1982, develops and supports initiatives which relate to cost containment, quality and access of health services in Iowa.
NQF has released its new report on Priorities and Goals for the US health care system.
You can read it HERE.
RWJ has a new report on paying for quality care. Read it HERE.
The Des Moines Register described it
The article below entitled "Hospitals, regulators in battle over rules" may help explain, at least in part, why Iowa is so far behind other states in meaningful health care transparency... and heading in the wrong direction with this pending legislation. The Iowa hospital and medical industry lobbyists are strong and at work...unfortunately not in the public's best interest. Unless something changes, they will continue to get their way. The Director of the Iowa Department Inspections and Appeals is stepping up for the public. Where are the Director of the Department of Public Health and our other state officials?
Note: Pay special attention to the readers' reactions to the story above at the end of the article.
Require Reporting of Errors, and Other Measures of Quality
It will promote public reporting of quality performance measures and create public awareness to educate consumers on smart health-care choices..."
Read Garth Bowen's complete article, which appeard in the March 25th Des Moines Register, by clicking here
Iowa Health Buyers Alliance, 2008
Numerous state initiatives are underway across the U.S. aimed at improving health care quality, patient safety, and the overall value of health care. Efforts focus on measuring and reporting to the general public quality and efficiency results of both hospital and physician performance. This type of public information is important for patients and their families, employers and other buyers. Since taxpayers pay a hefty chuck of costs through Medicare and Medicaid, hospitals and other providers should be held publicly accountable for the care they deliver. Requiring publication of quality and efficiency measures provides additional incentive for hospitals and other providers to implement practices that can reduce errors and otherwise improve quality and drive-out cost. There are many state efforts underway in the area of provider performance measurement and publication many of which support The Leapfrog Group. The Leapfrog Group is a national organization driven by health care buyers who are working to initiate breakthrough improvements in the safety, quality and affordability of health care for Americans.
Summary of state purchasing and public reporting efforts:
Minnesota: 1) Minnesota’s Smart Buyers Alliance which MN’s Governor has endorsed since 2004 is a coalition of public and private purchasers demanding quality and efficiency in health care. The State of Minnesota has joined private business and labor groups to drive quality improvements and efficiencies in the health care delivery system. The Governor also recently initiated Q-care which lays out hospital quality improvement and reporting benchmarks and factors in Leapfrog measures among other performance measures. 2) Minnesota adopted legislation in 2004 on public reporting of Adverse Health Events Reporting (“Never Events”). Minnesota was the first state to publicly report these results.
Maine: The State of Maine implemented an employee benefit program designed to encourage their covered people to choose Leapfrog-reported hospitals.
Massachusetts: The Massachusetts Group Insurance Commission (CIC) leads a Regional Roll-Out for Leapfrog; has a pay-for-performance program in place with its contracted health plans to encourage Leapfrog reporting; and posts Leapfrog data on its Website. The CIC lead in value-driven purchasing has informed the state’s recently enacted health care reform legislation.
Florida: The State of Florida leads the nation in public reporting of health care information to residents. Their website provides information on costs, quality and errors in hospitals. Florida adopted mandatory hospital infection reporting in 2004. In November 2005, Florida became the first state to publicly report infection and mortality rates in each hospital.
Pennsylvania: The Pennsylvania Health Care Cost Containment Council recently reported on the high costs of infections in both dollars and lives. Also, Medicaid in Pennsylvania has a hospital pay-for-performance program in place that incorporates some of Leapfrog measures.
Ohio: By the middle of 2007, consumers will be able to go to the Ohio Department of Health’s website to compare Ohio hospitals costs and quality of care. Governor Taft signed legislation to force hospitals to provide more information about the quality of medical care they provide and how much it costs (about 15 states have approved similar legislation); the State also leads Regional Roll-out for Leapfrog in Columbus.
Washington: Washington leads a Regional Roll-out for Leapfrog.
Connecticut: Connecticut adopted ”never events” legislation.
Indiana: Indiana initiated a new medical errors reporting requirement with its hospitals and cited Leapfrog.
The following states adopted mandatory reporting of hospital infections: California, Colorado, Illinois, Maryland, Missouri, New York, New Hampshire, Pennsylvania, Rhode Island, South Caroline, Tennessee, Virginia, and Vermont.
New Jersey: The state of New Jersey adopted “never events” legislation and is an active member of The Leapfrog Group.
Wisconsin: The Wisconsin Department of Employee Trust Funds is very active with the Leapfrog Roll-Out and has a pay-for-performance program in place with its contracted plans incenting them to encourage Leapfrog reporting.
The Iowa Healthcare Collaborative is working on a proposal for action: Healthcare Associated Infections (HAI). Their strategy is to employ a provider led voluntary exercise in self-reporting and clinical process improvement to accelerate the spread of best practice in Iowa.
Iowa legislation could recognize and couple these efforts with mandatory public reporting.
Information about Iowa health care providers’ quality and patient safety performance, price and other information is essential. Transparency of this information has proven to be an important catalyst for improvement in health care. It is also important for consumers, patients and their families. Listed below are some examples of quality, patient safety and waste in health care issues:
For most people who need a blood-thinning drug to help prevent a first or repeat heart attack or stroke, aspirin is the drug of choice, according to the latest report from the Consumer Reports Best Buy Drugs project.
Aspirin is one of four drugs in a class of medicines called antiplatelets. The medicines decrease blood clotting, which evidence now shows is intimately tied to heart attack and stroke risk. As a result, the use of aspirin and other antiplatelets has skyrocketed in recent years.
The Best Buy Drugs Report evaluates the effectiveness, safety, and cost of the four drugs in varying clinical circumstances — aspirin, Aggrenox (a combination of aspirin and the drug dipyridamole), Plavix (clopidogrel) and Ticlid (ticlopidine).
The report discusses in consumer-friendly language the fast-moving changes in cardiology that impact the use of antiplatelets. Several major studies have underscored the effectiveness of these medicines and when angioplasty and stents are needed. Central to these developments is distinguishing between people who have so-called stable versus unstable angina — chest pain due to artery narrowing and/or blockage.
Consumer Reports Best Buy Drugs now has free reports on 17 categories of medications, including:
You'll also find new shoppers guides with advice on how to save money on your medications.
Community Leaders Seeking Collaboration
Last month the US HHS Secretary Mike Leavitt recognized Iowa Health Buyer's Alliance and Health Policy Corporation of Iowa as Community Leaders. We are sending you this special note today because your suggestions matter to us.
Iowa Businesses Commit to National Initiative for Improving Quality and Value in Health Care
In a meeting today in Des Moines with HHS Secretary Mike Leavitt, executives from area businesses signed statements of support for a national initiative aimed at improving health care quality, information and cost-effectiveness for employees and their families. The Secretary recognized Iowa Health Buyer’s Alliance and Health Policy Corporation of Iowa as Community Leaders at the event.
Altogether, more than 600,000 people will benefit by implementation of this initiative in Iowa. Employers signing on include the American Republic Insurance Company; AmerUs Group; David P. Lind and Associates; Des Moines University; Health Policy Corporation; Iowa Association of Business and Industry; Iowa Bankers Insurance & Services; Iowa Foundation for Medical Care; Iowa Health Buyers Alliance; Pella Corporation; Principal Financial Group; Rockwell Collins; City of Ames; City of Cedar Rapids; City of Des Moines; Iowa State Education Association; and State of Iowa Department of Management.
The executives pledged to provide quality and price information about doctors, hospitals and other medical providers for all enrollees in their health care insurance programs. This information will help employees choose health care providers based on the quality of care they deliver and the prices they charge.
In addition, the employers will support health information technology by encouraging the use of recognized interoperability standards in the health IT products used by their health plans. They also pledged to develop incentives for achieving better value in health care, including incentives for high quality care and for more active involvement by employees in choosing their health care services.
President Bush committed federal health programs to the four cornerstones through an Executive Order last August. In November, Secretary Leavitt invited all employers, in both the private and public sectors, to take these same four steps. By committing to these goals, Secretary Leavitt said, “Our individual actions will be aligned toward reaching the common national goal of better health at lower costs for all Americans. Today, purchasers in Iowa are joining with the federal government in adopting the four cornerstones of value-driven health care.”
“I am proud that leading Iowa employers are choosing to support these four cornerstones to achieve better health care and better value for employees and their families,” Secretary Leavitt said. “Until now, it has not been possible for patients to learn in advance about the quality of care they can expect to receive from a provider, or the cost of the services they will incur. By making this information available, employers can help their employees get better care and better value in health care.
“With the commitment that Iowa employers like these are now making, I expect many changes in health care,” Secretary Leavitt said. “Patients will come to expect quality and performance information about health care providers. They will expect to have price or cost information in advance to make good value decisions about their care. They will use this information to improve health care value for themselves and their families. And the choices they make will help improve value and health care quality across the health care sector.”
Secretary Leavitt recognized the Iowa Health Buyer’s Alliance and Health Policy Corporation of Iowa as Community Leaders, a designation bestowed to organizations who agree to support the cornerstones at the local and regional level. Recognition of the two groups represents a step in building a national network of regional organizations that bring together local stakeholders to improve health care while holding costs down.
More information on Value-Driven Health Care is available at here. For a full list of companies who have signed statements of support, including those signing in Iowa today, visit: this link.
Note: All HHS press releases, fact sheets and other press materials are available at http://www.hhs.gov/news.
U.S. Department of Health and Human Services
and Iowa Association of Business and Industry
Health Policy Corporation of Iowa
Greater Des Moines Partnership
Iowa Health Buyers Alliance

At a special Iowa event to discuss the transformation of our health care system through transparency and value-driven healthcare purchasing:
Friday, March 9 Noon-1:30pm Renaissance Savery Hotel Des Moines, Iowa Cost: $30
Secretary Leavitt will discuss the work of the Department of Health & Human Services to encourage support and widespread adoption of four strategies to improve health care quality and affordability.
Leaders of Iowa businesses and other organizations are invited to sign a Statement of Support during the event. If you would like to join in the signing, please make your interest known to ABI by March 6, 2007 For more information go to www.iowaabi.org or call 515.280.8000.
Main article: A Dose of Transparency
One expert’s views
Elizabeth Teisberg
Elizabeth Teisberg visited Governing’s office a few weeks ago to talk about what’s wrong with the U.S. health care system and what role Web sites that provide cost and quality information play in the drive to reform a dysfunctional system. Teisberg is co-author with Michael E. Porter of “Redefining Health Care: Creating Value-Based Competition on Results,” (published by Harvard Business School Press) and an associate professor at the University of Virginia’s Darden Graduate School of Business.
Here are some of her observations:
—Penelope Lemov
Americans with insomnia may be relying too heavily on sleeping pills instead of trying safer non-drug remedies, according to a new free report from Consumer Reports Best Buy Drugs. If you take sleeping pills, you should discuss their use with your doctor, and take them for the shortest period possible because of the risk of side effects and misuse.
The latest Best Buy Drugs report on insomnia examines four heavily promoted drugs -- Ambien, Lunesta, Sonata and Rozerem -- for their effectiveness, side effects and price. Although the drugs are effective, the report finds these medicines are not necessarily better than older, less expensive drugs for many people who need a sleep aid for a few nights.
All sleeping medicines have side effects, including daytime sleepiness, dizziness and rebound insomnia. They also can cause dependency and even worsen insomnia if misused or taken
too often.
The report stresses that people with mild or occasional insomnia may be relying too heavily on pills. It suggests first trying behavioral therapy to improve sleep habits, and suggests methods
to correct them.
The insomnia report is one of 14 in a series comparing the effectiveness and cost of prescription drugs to treat a range of illnesses and conditions. All the reports are available to consumers free at Consumer Reports Best Buy Drugs.
These simple steps can add up to big changes in your health and may help reduce your risk of getting many kinds of cancer. For more cancer prevention tips, visit the American Cancer Society at www.cancer.org or call 1.800.ACS.2345. (Note: The cancer survival rate is climbing. The five-year survival rate is 3 in 5 or 64%.)
During a BBQ, a friend stumbled and took a little fall - she assured everyone that she was fine (they offered to call paramedics) and just tripped over a brick because of her new shoes. They got her cleaned up and got her a new plate of food - while she appeared a bit shaken up, Ingrid went about enjoying herself the rest of the evening. Ingrid's husband called later telling everyone that his wife had been taken to the hospital - (at 6:00pm, Ingrid passed away.) She had suffered a stroke at the BBQ. Had they known how to identify the signs of a stroke, perhaps Ingrid would be with us today. Some don't die. They end up in a helpless, hopeless condition instead.
It only takes a minute to read this...
A neurologist says that if he can get to a stroke victim within 3 hours he can totally reverse the effects of a stroke...totally. He said the trick was getting a stroke recognized, diagnosed, and then getting the patient medically cared for within 3 hours, which is tough.
Thank God for the sense to remember the "3" steps, STR . Read and Learn! Sometimes symptoms of a stroke are difficult to identify. Unfortunately, the lack of awareness spells disaster. The stroke victim may suffer severe brain damage when people nearby fail to recognize the symptoms of a stroke. Now doctors say a bystander can recognize a stroke by asking three simple questions:
NOTE: Another 'sign' of a stroke is this: Ask the person to 'stick' out their tongue... if the tongue is 'crooked', if it goes to one side or the other that is also an indication of a stroke. If he or she has trouble with ANY ONE of these tasks, call 911 immediately and describe the symptoms to the dispatcher.
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